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RETURNS/EXCHANGES

We want you to love your purchase! If you have a question or concern please reach out to our team before making your purchase at service@chenburkett.com

 Our return policy allows an exchange ONLY on full priced items. NO refunds, no exceptions. Eligible items may be returned for exchange within 7 working days of receipt. If 7 working days have passed since your item has been delivered unfortunately, we cannot accept your item for exchange. To initiate an exchange on a full priced item please email service@chenburkett.com. Customers are responsible for return shipping.

Shipping cost are non-refundable.  

When posting your item(s) for exchange we recommend using a trackable shipping service with insurance.

Items returned for exchange must be unworn, undamaged and in sellable condition with original tags attached. 

International Returns will be subject to a $30.00 (U.S.) processing fee unless defective.

Once a return has been delivered to us, it can take 7-10 working day to process .

Our sale items ending in .97 are not eligible for exchange and are all FINAL SALE

 

CANCELLATION
Orders can be canceled within the first 12 hours only. Please email service@chenburkett.com with any changes or cancellation requests.